Frequently Asked Questions
General Questions
Where are you based?
Where are you based?
Gold Coast, Queensland, Australia
Do you collaborate with creators? How can I collaborate with you?
Do you collaborate with creators? How can I collaborate with you?
Yes we do! Reach out to us on info@clenergise.com to explore opportunities.
How can I contact customer support?
How can I contact customer support?
Get in touch with our support team at info@clenergise.com
What is your response time for inquiries?
What is your response time for inquiries?
24-48 hours
Can I buy Clenergise from retailers?
Can I buy Clenergise from retailers?
We work with suppliers who adhere to fair labour practices and ensure safe working conditions.
Are your products ethically sourced?
Are your products ethically sourced?
Yes, all Halo Cups are ethically sourced and made with 100% medical grade silicone due to it biocompatibility.
Do you follow sustainable practices in your production?
Do you follow sustainable practices in your production?
Yes, sustainability is a core pillar at Clenergise. We prioritise sustainable manufacturing processes to ensure our period cups are not only good for you but also good for the planet.
What steps is your brand taking towards environmental responsibility?
What steps is your brand taking towards environmental responsibility?
Reusable period care is our way of mitigating more waste entering landfills than needed.
One menstrual cup can mean over 2,000 pads/tampons don't end up in landfills because they're not being used. Over a lifetime, that's over 10,000 pads/tampons in comparison to 4-8 menstrual cups (for the average person menstruating for roughly 40 years).
Complete Guide to Menstrual Cup
Menstrual Cup Basics
How do menstrual cups work?
How do menstrual cups work?
Menstrual cups are inserted into the vaginal canal, just below the cervix. Here, they collect menstrual blood instead of absorbing it like pads or tampons. They have little suction holes that create a seal with the vaginal walls to collect menstrual blood without leaking. A menstrual cup can be worn for up to 12 hours. Once ready to empty, hook your fingers around the base and squeeze, folding the cup. This allows you to break the suction, allowing the cup to be removed easily. Use the loop to help with retrieval.
Why menstrual cups over tampons and pads?
Why menstrual cups over tampons and pads?
Menstrual cups were originally designed in the 1930s by a FEMALE for comfort and as a reusable option as opposed to pads and tampons. Menstrual cups hold more liquid than tampons and are proven to reduce odour that pads hold. They’re safe to use for up to 12 hours.
Menstrual Cup Use
Will it leak?
Will it leak?
No, your Halo Cup shouldn’t leak. If you experience leakage, ensure you have the correct size.
At what age can you start using menstrual cups?
At what age can you start using menstrual cups?
There are no specific age restrictions for using period cups. The key is comfort and readiness. For younger users, starting with a smaller size can ease the transition.
How long do you recommend I wear my menstrual cup?
How long do you recommend I wear my menstrual cup?
You can wear your period cup for up to 12 hours. You can also dump it early if it feels full or for comfort.
Cleaning and Sterilization
How do I clean my cup?
How do I clean my cup?
Between cycles, you should sterilise your cup by boiling it in water for 5-10 minutes. Between usages, rinse it with water and wash it with mild, unscented soap. Make sure to clean the suction holes.
How do I sterilise my cup between cycles?
How do I sterilise my cup between cycles?
Two methods: let your cup sit in boiling water for 2-3 minutes, or submerge it in water and microwave for about 3 minutes until the water is boiled.
Activity and Lifestyle
Can I exercise while wearing my menstrual cup?
Can I exercise while wearing my menstrual cup?
Yes. Menstrual cups are designed to stay secure whilst exercising whether that be in the gym or pool.
Can I shower or swim with my menstrual cup?
Can I shower or swim with my menstrual cup?
Yes. You can also swim with your cup, as the suction prevents leakage.
Can I wear my menstrual cup overnight?
Can I wear my menstrual cup overnight?
Yes, you can wear your menstrual cup overnight.
Menstrual Cup Sizing
What are the dimensions of the Clenergise cups?
What are the dimensions of the Clenergise cups?
The size L period cup holds up to 25ml of fluid - that is 2-3 super tampons.
How do I select the right size?
How do I select the right size?
As a rule of thumb, smaller sizes usually work well for teens while larger sizes are better for adults or possibly those with a heavier flow.
How do I choose the right size period cup?
How do I choose the right size period cup?
As a rule of thumb, smaller sizes usually work well for teens while larger sizes are better for adults or possibly those with a heavier flow. Think about your age, whether you’ve given birth, had penetrative sex, and your flow.
Flow Considerations
What if I have a heavy flow?
What if I have a heavy flow?
Your period cup will be your friend. The size L period cup holds up to 25ml of fluid - that is 2-3 super tampons.
Can I use a period cup if I have a heavy flow?
Can I use a period cup if I have a heavy flow?
Absolutely! You can use a period cup even if you have a heavy flow. In fact, both Halo Cup sizes hold more than tampons and pads, meaning fewer trips to the bathroom. Just be sure to choose the right size for capacity and fit.
Can I use a period cup if I have a light flow?
Can I use a period cup if I have a light flow?
Yes, you can use a period cup if you have a light flow! Just opt for the correct size.
Sexual Health
Can I have sex while wearing a menstrual cup?
Can I have sex while wearing a menstrual cup?
No, you can’t have penetrative sex while wearing a period cup. The cup sits inside your vagina, blocking the way. Think of it as a “no-entry” sign for anything else until it’s removed.
Health and Safety
Are menstrual cups safe to use?
Are menstrual cups safe to use?
Yes, period cups are safe to use! They are made from medical-grade silicone which is super friendly to your body. Just remember to clean it properly and follow the instructions. They’re like the trustworthy sidekick you didn’t know you needed!
Can I use a menstrual cup if I have a latex allergy?
Can I use a menstrual cup if I have a latex allergy?
Yes! The Halo Cup is made from medical-grade silicone, not latex, so you’re safe for those with latex allergies.
Are there any specific cleaning products recommended for menstrual cups?
Are there any specific cleaning products recommended for menstrual cups?
Yep! You can usually clean your menstrual cup with mild, unscented soap and water
How discrete are period cups when worn?
How discrete are period cups when worn?
At Clenergise, we opted for the slogan “forget you’re on your period. Period” to remind females, when using the Halo cup, if the correct size is chosen and inserted correctly, you shouldn’t be able to feel it.
Do period cups have or cause any odour issues?
Do period cups have or cause any odour issues?
Period cups generally do not cause odour issues if used and cleaned properly. The cups collected menstrual blood in a sealed environment (the vaginal canal), which minimises exposure to air and bacteria, reducing the likelihood of odour. Regular emptying, rinsing and thorough cleaning of the cup will help prevent any odour from developing.
How do I insert and remove a period cup?
How do I insert and remove a period cup?
To insert a period cup, fold it to make insertion easier. The most popular fold is the C-fold. Once folded, gently insert it into your vagina. Once inside, it will pop open and create a seal due to the suction holes. Run your fingers along the base to ensure the cup has ‘popped’ and is sealed. It should feel secure and comfortable.
What are period cups made from?
What are period cups made from?
The Halo Cup is made from 100% medical-grade silicone.
Can I use a menstrual cup if I am a virgin?
Can I use a menstrual cup if I am a virgin?
Yes! Being a virgin has nothing to do with whether or not you can use a period cup, it’s simply another way to manage your period. Think of it like a tampon - it can be tricky to use at first, but with some patience and practice, you’ll get the hang of it.
Do period cups interfere with the natural pH balance of the vagina?
Do period cups interfere with the natural pH balance of the vagina?
No, because the Halo Cup is made from 100% medical grade silicone, it is highly biocompatible with the human body, thereby not affecting it.
What should I do if the menstrual cup feels uncomfortable or causes irritation?
What should I do if the menstrual cup feels uncomfortable or causes irritation?
A common factor is size. If you are sure you have the correct period cup size, and are still feeling discomfort or irritation, stop use immediately and see your specialist.
Postpartum and Medical Conditions
Can I use a period cup during postpartum recovery?
Can I use a period cup during postpartum recovery?
It is usually not recommended to use a period cup during postpartum recovery.
How long can I wear a menstrual cup before emptying it?
How long can I wear a menstrual cup before emptying it?
You can wear your period cup for up to 12 hours.
Can I use a period cup if I’ve never used tampons before?
Can I use a period cup if I’ve never used tampons before?
Yes.
Are there any age restrictions for using menstrual cups?
Are there any age restrictions for using menstrual cups?
There are no specific age restrictions for using period cups. The key is comfort and readiness. For younger users, starting with a smaller size can ease the transition.
Can I use a period cup if I have any allergies or sensitivities?
Can I use a period cup if I have any allergies or sensitivities?
It is best to check with your doctor. The Halo cup is made from 100% medical grade silicone, so if you have any concerns, it is best to consult your doctor.
Do menstrual cups interfere with IUDs or other forms of contraception?
Do menstrual cups interfere with IUDs or other forms of contraception?
It is best to consult your doctor for a definitive and personal answer.
Storage and Environmental Impact
How do I store my menstrual cup between cycles?
How do I store my menstrual cup between cycles?
After your cycle, boil your period cup in water for 5-10 minutes. Once completely dry, store it in the paired sanitising case until your next period.
Do period cups have any environmental benefits compared to other menstrual products?
Do period cups have any environmental benefits compared to other menstrual products?
Period cups are the most environmentally friendly period care product in comparison to pads and tampons as you can use it for years to come and do not need a single tampon or pad (including liners!) when using a cup.
What’s the lifespan of a period cup and when should I replace it?
What’s the lifespan of a period cup and when should I replace it?
A period cup generally lasts about 5 years. Because it is made from 100% medical grade silicone, its biocompatibility allows a long lifespan.
Potential Risks and Comfort
Are there any potential risks associated with using a menstrual cup?
Are there any potential risks associated with using a menstrual cup?
Toxic Shock Syndrome has been associated with all period care products (pads, tampons, period cups and discs).
Are there different shapes and styles of menstrual cups?
Are there different shapes and styles of menstrual cups?
Period cups are generally a “U” shape in order to catch your flow, but height and width can change. It is best to read the sizing guide when choosing your cup to ensure you have the correct one!
Are menstrual cups comfortable to wear?
Are menstrual cups comfortable to wear?
The Halo Cup was designed with comfort in mind. If you have chosen the correct size, and inserted the cup correctly, you shouldn’t feel it.
